Questions

WHERE CAN I FIND MUSEUM ESCAPE?
Museum Escape moves around. While booking, pay carefull attention to the location you are booking for!
IS THERE A MINIMUM AGE?
Museum Escape is suitable for all ages, however at least one participant should be 18 or over. A number of puzzles will be challenging for children under the age of 12.
WHAT IS THE OPTIMAL NUMBER OF PARTICIPANTS?
Museum Escape can be played with 2 to 7 people. There are enough puzzles to keep 7 people occupied, with 2 people playing it will be a solid challenge. The ideal group would be between 3 and 6 participants.
CAN WE BOOK GROUPS LARGER THAN 7 PEOPLE?
While it's not possible to play Museum Escape with 8 or more people at a time, it's possible to make multiple bookings. This way, one group can play Museum Escape while the others visit the museum expositions, or go to the museumcafé for a drink or bite to eat.
AM I BRAVE ENOUGH TO PLAY?
Museum Escape is exciting, but certainly not scary. If you are feeling uncomfortable, it is possible to leave the experience at all times.
CAN I BRING MY PHONE?
We request all participants to lock their phones and other personal belongings in one of the lockboxes provided by the museum.
CAN I CANCEL MY RESERVATION?
Reservations may be cancelled until 48 hours before the start of your booking slot. If you are forced to cancel after this point, we charge 60% of the booking costs.
CAN I BRING MORE PEOPLE? WHAT IF SOMEONE CANCELS?
Extra participants are always welcome for a small additional fee (the price difference between the booking and the eventual number of people). You can also adjust your bookings for less people until 48 hours before your booked slot starts. Please let us know the amount of people you will come with and remember that there is a maximum of 7.
CAN I PAY ON ARRIVAL?
Absolutely, you can pay on the spot with pin or cash. We do recommend to book through our website, to prevent any disappointments if all slots happen to be booked.
CAN MUSEUM ESCAPE BE PLAYED IN ENGLISH?
Certainly, all textual elements are drafted in Dutch and English.
IS MUSEUM ESCAPE WHEELCHAIR ACCESSIBLE?
Yes, Museum Escape is one of few escape rooms that is also accessible to wheelchair-bound participants. If your group includes more than one person in a wheelchair, please contact us before booking.
CAN I BOOK A COMPANY OUTING AT MUSEUM ESCAPE?
We are happy to draft a quote for corporate clients and larger groups. This can include a number of play-throughs, as well as special tours of the museum. Contact us for details.

Museum Escape
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
T: 00 31 6 33 37 45 00
Exploitatie door Novitas Heritage
KVK: 65527801 • BTW: NL856148362B01